Each location may vary slightly in how they accept payment for a move but generally speaking, we accept: cash, personal check, money order, company check, or credit card.
Cash: Some offices elect to not accept cash payments as a security measure to prevent and potential loss or theft.
Checks: The default policy is to accept personal checks up to $2,500.
Credit Cards: We do accept all major credit cards for your move. Please note that a processing surcharge may apply and on average this charge is 3%. We do not store any credit card information with our prior consent from our clients
Should I tip my movers? You are NEVER expected to tip, and our movers never ask. While gratuities are customary and greatly appreciated, they are not required. Our crews work very hard and try their best to complete every job to the customer’s satisfaction. This is our number one concern. Tips are a great way to show that you appreciate the movers’ attention to detail, diligence and effort.
Do you take deposits on moves? We do not require a deposit for our services.
Is there a cancellation fee for my move? This policy may be negotiable depending on location. A typical rule of thumb is that if an apartment move is canceled within seven days of the scheduled date, there will be no cancellation fee.
Is there a fee to change my date? We do not charge fees for date changes, but please be aware that last-minute rescheduling changes make it difficult to maintain the original scheduled date. Our team members make a living from these watches, so we ask that dates be changed as soon as possible!
Are there any surcharges I should know about? We do not charge any additional fees. The final price for the ordered service is provided to you for approval. Long Distance Jobs are a flat rate and all inclusive. Any additional surcharges will be outlined for you in detail. If there are any additional charges on moving day, it would be in response to changes to the load / unload conditions or the inventory.